Effective Date: 9th September 2025

Rove Global Ltd (“Rove”, “we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard information when you use our SaaS products, including Rove Scan and Rove Secure (together, the “Services”).

Our registered office is at Amtri House, Hulley Road, Macclesfield, Cheshire, SK10 2NE, United Kingdom. For privacy-related questions, contact dpo@go-rove.com.

1. Information We Collect

We collect the following categories of information:

• Personal Information: names, job titles, email addresses, phone numbers, billing addresses.

• Account Information: usernames, hashed passwords, and account preferences.

• Payment Information: billing details, subscription data (payment processing is managed by trusted third-party providers such as Stripe; we do not store card details).

• Usage Data: log files, actions taken in the platform, pages visited, time spent, feature usage.

• Device/Technical Data: IP address, browser type, operating system, device identifiers.

• Cookies and Tracking: cookies and similar technologies (essential, functional, analytics, and marketing).

2. How We Collect Data

• Directly: when you create an account, enter information, or communicate with us.

• Automatically: via the Services (e.g. analytics, cookies, log files).

• From Third Parties: e.g. integrations, CRMs, or professional networks such as LinkedIn.
  

3. How We Use Data

We use data to:

• Provide and maintain the Services.

• Process payments and manage subscriptions.

• Deliver customer support and account management.

• Improve Services and develop new features.

• Send marketing communications (where lawful and with consent where required).

• Comply with legal or regulatory obligations.
  
  

4. Legal Basis for Processing (GDPR/UK GDPR)

We process Personal Data on the following bases:

• Contractual necessity: to provide the Services.

• Legitimate interests: to improve our Services, ensure security, and manage relationships.

• Consent: for marketing communications and cookies (where required).

• Legal obligations: to comply with applicable law.
  

5. Sharing and Disclosure

We may share data with:

• Service providers: e.g. AWS (hosting), Stripe (payments), Google Analytics (analytics), Intercom (support).

• Affiliates/partners: where relevant to providing Services.

• Legal authorities: when required by law or to protect rights.
  

We do not sell Personal Data.

6. International Data Transfers

Where Personal Data is transferred outside the UK or EU, we ensure safeguards such as:

• Standard Contractual Clauses (SCCs),

• Adequacy decisions, or

• Equivalent legally recognised measures.

7. Data Retention

We retain Personal Data only as long as necessary for contractual and legal purposes. On termination of an account, data is deleted within 90 days, unless longer retention is required by law or agreed in writing.

8. Security

We use encryption, access controls, monitoring, and other industry-standard measures to protect data. No method of storage or transmission is 100% secure, but we take reasonable steps to reduce risk.

9. Your Rights

Depending on jurisdiction, you may have the right to:

• Access and obtain a copy of your data.

• Correct or update inaccurate data.

• Request deletion (“Right to be Forgotten”).

• Restrict or object to processing.

• Port your data to another provider.

• Withdraw consent (where processing is based on consent).
  

To exercise rights, contact dpo@go-rove.com.

10. Cookies

We use cookies for essential functions, analytics, and marketing. You can manage cookie preferences via your browser or device settings. A separate Cookie Policy is available on request.

11. Children’s Privacy

Our Services are not directed at children under 16. If we become aware of data collected from a child, we will delete it promptly.

12. Changes to this Policy

We may update this Privacy Policy from time to time. Updates will be communicated, and the effective date at the top will change.

13. Contact Us

For questions, concerns, or to exercise your data rights, please contact:

Data Protection Officer
Rove Global Ltd
Email: dpo@go-rove.com
Address: Amtri House, Hulley Road, Macclesfield, Cheshire, SK10 5QU