Effective Date: 9th September 2025

These Terms and Conditions (“Terms”) govern the use of the Services provided by Rove Global Ltd, a company registered in England and Wales under company number 15798731 with registered office at Amtri House, Hulley Road, Macclesfield, Cheshire, SK10 2NE (“Rove”, “we”, “us”, “our”).

By signing a Sales Contract or accessing the Services, the Client (“you”, “your”) agrees to be bound by these Terms.

1. Definitions

• Services: Rove’s SaaS platform, including Rove Scan, Rove Secure, and associated tools.

• Client: the contracting entity using the Services.

• Customer Data: all data uploaded, inputted, or generated by the Client through use of the Services.

• Subscription: the agreed licence to use the Services, as set out in the Sales Contract.

• Documentation: user guides, specifications, or policies provided by Rove.

• Payment Terms: the commercial payment arrangements agreed in the Sales Contract.

• Territory: the countries or jurisdictions purchased under the Subscription.

• Intellectual Property Rights: patents, copyrights, database rights, trade marks, trade secrets, know-how, and all related rights.
  

2. Acceptance of Terms

Use of the Services constitutes acceptance of these Terms. If you do not agree, you must not use the Services.

3. Service Description

Rove provides subscription-based SaaS tools for market intelligence, customer profiling, social listening, legal/regulatory insights, and supply chain mapping.

• Monthly Rove Scan allowances expire at the end of each month and do not roll over.

• Service levels and features are described in Documentation provided by Rove.

4. User Accounts and Access

Clients are responsible for ensuring that account credentials are secure and that only authorised Users access the Services. Unauthorised use must be reported immediately.

5. Subscriptions, Fees, and Payment

• Subscriptions are annual, billed monthly unless otherwise agreed.

• Fees are non-cancellable and non-refundable.

• All amounts are exclusive of applicable taxes.

• Late payments may result in suspension of Services and accrue interest at 3% above the Bank of England base rate.

• Rove may increase fees at renewal in line with CPI or prevailing rates, subject to written notice.
  

6. Free Trials and Promotions

Trial periods are subject to stated limitations. 

7. Client Responsibilities

Clients must:

• Use the Services only for lawful, internal business purposes.

• Not copy, modify, reverse engineer, resell, or commercially exploit the Services.

• Not upload unlawful, harmful, or offensive material.

• Prevent unauthorised access and notify Rove of any breach.
  Anonymised output may be shared externally with Rove credited as the source.
  

8. Intellectual Property

Rove owns all Intellectual Property Rights in the Services and Documentation.

The Client owns its Customer Data and downloaded reports.
Rove may use anonymised and aggregated data for benchmarking, product improvement, and analytics.

9. Data Privacy and Security

Rove processes Customer Data in accordance with its Privacy Policy and applicable data protection laws (including GDPR and the UK Data Protection Act 2018).

The Client remains responsible for its own compliance when using the Services.

10. Confidentiality

Each party must keep confidential all non-public information received from the other, except where disclosure is required by law or permitted for the purpose of fulfilling this Agreement.

11. Service Availability and Support

Rove targets 99.5% uptime, excluding planned maintenance and events beyond its control.
Technical support is available during business hours via designated channels.

12. Termination and Suspension

Either party may terminate for material breach if not remedied within 30 days of written notice.
Rove may suspend Services for non-payment.
On termination:

• Client access ceases.

• Customer Data will be exported (if requested) and then securely deleted within 90 days.
  

13. Disclaimers and Limitation of Liability

The Services are provided “as is”.
Rove will use best endeavours but does not guarantee that insights are free from error or suitable for decision-making.
Rove is not liable for indirect, special, or consequential losses.
Rove’s total liability in any 12-month period is capped at the Subscription fees paid by the Client in that period.
Nothing limits liability for death, personal injury, or fraud.

14. Indemnification

The Client shall indemnify Rove against any claims, damages, or losses arising from misuse of the Services or breach of these Terms.

15. Modifications

Rove may update these Terms or the Services with 30 days’ written notice. Continued use of the Services constitutes acceptance of updates.

16. Governing Law and Dispute Resolution

These Terms are governed by the laws of England and Wales.
Disputes shall be resolved by arbitration in London under the LCIA Rules, unless mandatory local law requires otherwise.

17. Force Majeure

Neither party shall be liable for failure or delay caused by events beyond reasonable control, including natural disasters, cyberattacks, or government restrictions.

18. Third-Party Services

The Services may integrate with third-party applications. Rove does not guarantee their availability or reliability and is not liable for any resulting issues.

19. Beta Features

Beta or trial features are provided “as is”, without warranty, and may be modified or withdrawn at any time.

20. Entire Agreement

These Terms, together with the Sales Contract and Privacy Policy, constitute the entire agreement between the parties and supersede all prior agreements.